RETURN & CANCELLATION CONDITIONS

Dekorafence Plastic Ind. Trade Co. Ltd. Return Policy

This page explains the cancellation, return, and exchange processes for orders placed through www.dekorafence.com/shop by Dekorafence Plastik San. Tic. Ltd. Şti. ("Company").

1. ORDER CANCELLATION

• To cancel your order before payment approval, you can email info@dekorafence.com or call +90 532 419 62 02
• Cancellations cannot be made after payment is approved and the order is handed over to cargo; in this case, the return procedure applies.

2. RETURN CONDITIONS

• You can return purchased products within 14 days from the delivery date.
• Returned products must be unused, undamaged, unopened, and in a resellable condition.
• Custom-made or personalized products are non-returnable.

3. RETURN PROCEDURE

Notify your return request via email first. Upon approval, ship the product via contracted cargo. Refunds are processed within 14 days following product check.

4. EXCHANGE CONDITIONS

Exchange requests can be made within 14 days, provided items are unused and in original packaging.

5. DAMAGED / DEFECTIVE PRODUCTS

If you spot any damage upon delivery, ensure a "Damage Assessment Report" is issued by the carrier. Free replacement or refund will be executed.

6. CONTACT INFORMATION

• Title: Dekorafence Plastik San. Tic. Ltd. Şti.
• Tax Office / No: Çorum / 2731451865
• Address: Mimarsinan Mah. Galericiler Sitesi 4. Sok. No: 58 Merkez / Çorum, Turkey
• Phone: +90 532 419 62 02
• Email: info@dekorafence.com