Dekorafence Plastic Ind. Trade Co. Ltd. Support, Product & Warranty Center
1. What materials are used in your products?
Our panel fences, garden systems, and exterior cladding solutions use high-quality galvanized steel wire, durable PVC/plastic coatings, and premium raw components designed to withstand severe outdoor conditions (UV rays, rain, snow, rust, and moisture).
2. What is the warranty period and what does it cover?
All products under Dekorafence's manufacturing warranty are secured against defects arising from production and materials. The warranty covers manufacturing flaws, rust resistance issues, and structural defects. Damage caused by user error, improper installation, or external impacts is excluded.
3. Within how many days will my order be shipped?
Standard orders are handed over to cargo within a maximum of 3 (three) business days after payment approval. Custom or personalized production times may vary.
4. How will I receive my tracking number?
Once shipped, your tracking number is automatically sent via email or SMS.
5. What should I check upon delivery?
Please check your package alongside the courier. If any damage is detected, request a "Damage Assessment Report" and do not accept the package.
6. Can I return purchased products?
Standard items can be returned within 14 days of delivery if unused and in original packaging. Custom-made products are non-returnable.
7. When will my refund be processed?
Refunds are processed within the legal period of 14 days after the returned item arrives and passes inspection.
8. Are my payment and personal data secure?
Yes. All transactions are protected via 256-bit SSL encryption. Card details are never stored by Dekorafence, and data is managed under KVKK.
For technical support or warranty claims:
Contact us at info@dekorafence.com or call +90 532 419 62 02.